Five9

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  • 2020 SPIFF

Five9 - Presentations & Webinars

Five9 Channel Sales Insights: How to Grow CCaaS Sales with.. →

Webinar (Recorded)

Register Now Summary The contact center can be a complex environment. It’s important you understand the issues your prospects are facing and.. →

Five9 - Product Literature

Datasheet- Inbound Cloud Contact Center

Product Literature

When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer.. →

Datasheet - Outbound Cloud Contact Center

Product Literature

Improve your sales performance and empower your agents to be more productive.

Five9 - Data Sheets

10 Tips for Engaging WFH Agents

Data Sheet

Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity.. →

Five9 Professional Services

Data Sheet

Collaborating to ensure a successful implementation and ongoing success

Five9 Social Engagement

Data Sheet

Respond Proactively to Social Media Mentions

Five9 Proactive Intelligence

Data Sheet

Increase Customer Satisfaction with Automated Omnichannel Outbound Notification

Five9 Digital Outreach

Data Sheet

Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however,.. →

Five9 Customer Support

Data Sheet

In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support.. →

Five9 Performance Dashboard

Data Sheet

Maximize Everybody’s Contribution to Success

Five9 Global Voice

Data Sheet

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to.. →

Five9 Engagement Workflow

Data Sheet

Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent and guide.. →

Five9 - ebooks

A Practical Guide to AI in the Contact Center

eBook

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you.. →

The Inevitable Healthcare IT Shift to Cloud

eBook

The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a.. →

Smarter Support for the Complex Conversations

eBook

By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to.. →

Digital Transformation eBook

eBook

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this.. →

Five9 - Case Studies

2020 Customer Success Stories

Case Study

The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination.. →

CARFAX Case Study

Case Study

CARFAX owns the world’s largest vehicle history database. Their vehicle history reports help millions of customers every day to confidently shop,.. →

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Five9 Supervisor Plus Five9 Supervisor Plus

Spring Release 18

Give supervisors everything they need to understand what is happening in today’s digital contact center to take action to maximize the ...

Data Sheet
Data Sheet
8 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Five9 jplist-topic-IVR 0 243645 243645 Give supervisors everything they need to understand what is happening in today’s digital contact center to take action to maximize the customer experience, increase sales, and get the most out of your agents.

Five9 Supervisor Plus

Data Sheet

Give supervisors everything they need to understand what is happening in today’s digital contact center to take action to maximize the customer ...

Five9 Performance Dashboard Five9 Performance Dashboard

Spring Release 18

Maximize Everybody’s Contribution to Success

Data Sheet
Data Sheet
9 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Five9 0 243644 243644 Maximize Everybody’s Contribution to Success

Five9 Performance Dashboard

Data Sheet

Maximize Everybody’s Contribution to Success

Five9 Global Voice Five9 Global Voice

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. ...

Data Sheet
Data Sheet
10 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 243643 243643 Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.

Five9 Global Voice

Data Sheet

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to ...

Five9 Engagement Workflow Five9 Engagement Workflow

Spring Release 18

Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent ...

Data Sheet
Data Sheet
11 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 243642 243642

Five9 Engagement Workflow

Data Sheet

Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent and guide ...

A Practical Guide to AI in the Contact Center A Practical Guide to AI in the Contact Center

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But ...

eBook
eBook
12 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 eBook-eBook jplist-topic-ACV jplist-topic-Ai jplist-topic-Artificial-Intelligence jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Cti jplist-topic-IVR 0 214375 214375 Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play? In this e-book, we will answer these questions and more. We will examine AI from a pragmatic lens and offer suggestions to minimize costs and maximize returns.

A Practical Guide to AI in the Contact Center

eBook

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you ...

The Inevitable Healthcare IT Shift to Cloud The Inevitable Healthcare IT Shift to Cloud

The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology ...

eBook
eBook
13 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 eBook-eBook jplist-topic-ACV jplist-topic-Ai jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Contact-Center jplist-topic-healthcare jplist-topic-IVR 0 214328 214328 The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces.

The Inevitable Healthcare IT Shift to Cloud

eBook

The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a ...

Depend on the Five9 Cloud Depend on the Five9 Cloud

Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around ...

White Paper
White Paper
14 jplist-folder-All-Posts-722 White-Paper-White-Paper jplist-topic-ACV jplist-topic-AVR jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Contact-Center jplist-topic-Cti jplist-topic-Five9 0 214327 214327 Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the right vendor. This white paper is designed to help you assess and evaluate the Five9 cloud solutions as viable replacements for on premises contact center infrastructure. It was written to provide an understanding of how Five9 software development and company processes meet the reliability, scalability, security, and quality requirements of your contact center.

Depend on the Five9 Cloud

White Paper

Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the ...

Smarter Support for the Complex Conversations Smarter Support for the Complex Conversations

By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has ...

eBook
eBook
15 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 eBook-eBook jplist-topic-Skype-Subject-Matter-Experts 0 194533 194533 By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to primarily an escalation channel. Other digital channels now comprise most initial interactions. Customers search for their answers through self-service on your website and via online forums.

Smarter Support for the Complex Conversations

eBook

By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to ...

Dreamforce Dreamforce

Five9 and Salesforce

November 06, 2017 In-Person Event
In-Person Event
16 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 In-Person-Event-In-Person-Event jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-Contact-Center jplist-topic-Dreamforce jplist-topic-IVR jplist-topic-Salesforce San-Francisco 11/06/2017 11/07/2017 11/08/2017 11/09/2017 0 160582 160582

Dreamforce

In-Person Event

Relate Live by Zendesk Relate Live by Zendesk

Five9 and Zendesk

October 23, 2017 In-Person Event
In-Person Event
17 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 In-Person-Event-In-Person-Event jplist-topic-Acd jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Cloud-Contact-Center jplist-topic-Contact-Center jplist-topic-Five9 jplist-topic-IVR New-York 10/23/2017 10/24/2017 10/25/2017 0 160581 160581

Relate Live by Zendesk

In-Person Event

CRMUG Nashville 2017 Summit CRMUG Nashville 2017 Summit

Five9 and Microsoft

Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 ...

October 10, 2017 In-Person Event
In-Person Event
18 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 In-Person-Event-In-Person-Event jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-Contact-Center jplist-topic-Five9 Nashville 10/10/2017 10/11/2017 10/12/2017 10/13/2017 0 160580 160580 Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 Adapter for Microsoft Dynamics CRM increases agent productivity and improves omnichannel customer experience for contact centers and call centers of all sizes.

CRMUG Nashville 2017 Summit

In-Person Event

Join us at CRMUG Nashville Summit and see how Five9 brings powerful CTI voice capabilities (screen pop) to Microsoft Dynamics. The Five9 Adapter for ...

Oracle Open World Oracle Open World

Five9 and Oracle

Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables ...

October 01, 2017 In-Person Event
In-Person Event
19 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 In-Person-Event-In-Person-Event jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Contact-Center jplist-topic-Five9 jplist-topic-Oow jplist-topic-Oracle jplist-topic-Oracle-Open-World San-Francisco 10/01/2017 10/02/2017 10/03/2017 10/04/2017 10/05/2017 0 160579 160579 Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables agents to access the softphone telephony, email, and chat toolbar, with all interaction controls from within the Oracle Service Cloud desktop.

Oracle Open World

In-Person Event

Visit Five9 at Oracle Open World this October. See how the Five9® Adapter for Oracle Service Cloud is a prebuilt integration that enables agents to ...

ICMI Contact Center Demo ICMI Contact Center Demo

Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call ...

September 25, 2017 In-Person Event
In-Person Event
20 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 In-Person-Event-In-Person-Event jplist-topic-Call-Center-Conference jplist-topic-Call-Center-Training jplist-topic-Five9 Las-Vegas 09/25/2017 09/26/2017 09/27/2017 0 160578 160578 Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call center operations.

ICMI Contact Center Demo

In-Person Event

Join Five9 At ICMI's Contact Center Demo & Conference, where your team will develop useful tools and learn new technology to improve call center ...

An IT Checklist for Cloud Based Global.. → An IT Checklist for Cloud Based Global Architecture.. →

Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing ...

White Paper
White Paper
21 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 White-Paper-White-Paper jplist-topic-Acd jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Cloud-Contact-Center jplist-topic-Contact-Center jplist-topic-Five9 jplist-topic-Global jplist-topic-IVR 0 159128 159128 Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing vendors, it can be challenging to determine who can deliver product features, capabilities, professional services, and support at a reasonable cost. You also need to investigate and validate vendors’ claims related to reliability, flexibility, and security.

An IT Checklist for Cloud Based Global Architecture.. →

White Paper

Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing vendors, it can ...

Digital Transformation eBook Digital Transformation eBook

Summer Release '17

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the ...

eBook
eBook
22 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 eBook-eBook jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-Contact-Center jplist-topic-Digital-Transformation jplist-topic-Five9 jplist-topic-Global-Voice 0 158884 158884 Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this e-book, we will revisit digital transformation as a construct of emerging cloud customer relationship management platforms (CRM), cloud contact center and other software as a service (SaaS) technologies; cloud infrastructure; advanced analytics engines and artificial intelligence. Through this lens, we will address digital transformation as a metamorphic process by which companies improve operational efficiency and depart from generalized marketing, sales and customer service to pursue specific and individualized approaches that improve profits, customer satisfaction and customer retention.

Digital Transformation eBook

eBook

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this ...

Five9 and Skype For Business Integration Five9 and Skype For Business Integration

Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences

Data Sheet
Data Sheet
23 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-CRM jplist-topic-Five9 jplist-topic-IVR jplist-topic-Microsoft jplist-topic-Skype 0 154285 154285 Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences

Five9 and Skype For Business Integration

Data Sheet

Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences

Data Sheet - Five9 and Zendesk Integrated.. → Data Sheet - Five9 and Zendesk Integrated Solution

Five9 features integrated solution with Zendesk Contact Center

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every ...

Data Sheet
Data Sheet
24 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Cloud-Contact-Center jplist-topic-CRM jplist-topic-Five9 jplist-topic-IVR jplist-topic-Zendesk 0 98871 98871 With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every customer interaction.

Data Sheet - Five9 and Zendesk Integrated Solution

Data Sheet

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every customer ...

Datasheet- Integrate With Oracle RightNow.. → Datasheet- Integrate With Oracle RightNow Cloud Service

Five9 delivers a more meaningful customer experience, every time

Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations ...

Article
Article
25 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Article-Article jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Five9 jplist-topic-IVR jplist-topic-Oracle jplist-topic-Rightnow 0 160958 160958 Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep clients happy—and improve the bottom line.

Datasheet- Integrate With Oracle RightNow Cloud Service

Article

Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep ...

Datasheet - Integrate With Salesforce Datasheet - Integrate With Salesforce

Five9 accelerates results with superior customer connections

Engage with customers through voice, email, and chat – all within a single Salesforce Lightning desktop.

Article
Article
26 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Article-Article jplist-topic-Click-To-Call jplist-topic-CTI-Adapter jplist-topic-CTI-Integrations jplist-topic-OpenCTI jplist-topic-Sales-Cloud jplist-topic-Service-Cloud 0 160957 160957 Engage with customers through voice, email, and chat – all within a single Salesforce Lightning desktop.

Datasheet - Integrate With Salesforce

Article

Engage with customers through voice, email, and chat – all within a single Salesforce Lightning desktop.

Datasheet- Inbound Cloud Contact Center Datasheet- Inbound Cloud Contact Center

Simplicity for the Business User. Rich Functionality for the Enterprise.

When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. ...

Product Literature
Product Literature
27 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Product-Literature-Product-Literature jplist-topic-Acd jplist-topic-cloud jplist-topic-Customer-Experience jplist-topic-Customer-Service jplist-topic-Customer-Support jplist-topic-Five9 jplist-topic-Inbound jplist-topic-Inbound-Contact-Center jplist-topic-IVR 0 160955 160955 When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer an issue takes to be resolved, the more likely you will end up with an upset customer. At Five9, we understand how important this is to your business and strive to empower your agents to deliver a superior customer experience.

Datasheet- Inbound Cloud Contact Center

Product Literature

When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer ...

Datasheet - Outbound Cloud Contact Center Datasheet - Outbound Cloud Contact Center

Power Your Sales Performance and Triple Your Productivity

Improve your sales performance and empower your agents to be more productive.

Product Literature
Product Literature
28 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Product-Literature-Product-Literature jplist-topic-Dialer jplist-topic-Outbound jplist-topic-Power-Dialer jplist-topic-Predictive-Dialer jplist-topic-Preview-Dialer jplist-topic-Progressive-Dialer jplist-topic-sales jplist-topic-Tcpa 0 160954 160954 Improve your sales performance and empower your agents to be more productive.

Datasheet - Outbound Cloud Contact Center

Product Literature

Improve your sales performance and empower your agents to be more productive.

Datasheet- Five9 Blended Cloud Contact Center Datasheet- Five9 Blended Cloud Contact Center

Triple Your Productivity While Improving Customer Satisfaction

Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they ...

Product Literature
Product Literature
29 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Product-Literature-Product-Literature jplist-topic-Acd jplist-topic-Agent-Optimization jplist-topic-Blended-Contact-Center jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Five9 jplist-topic-IVR 0 160950 160950 Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they need to make powerful customer connections while delivering the results your business requires.

Datasheet- Five9 Blended Cloud Contact Center

Product Literature

Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they need to ...

Five9 Social Engagement Five9 Social Engagement

Respond Proactively to Social Media Mentions

Data Sheet
Data Sheet
30 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364695 364695

Five9 Social Engagement

Data Sheet

Respond Proactively to Social Media Mentions

Five9 Summer Release 2020 Five9 Summer Release 2020

Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first ...

Data Sheet
Data Sheet
31 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Acd jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Data-Sheet jplist-topic-Five9 jplist-topic-IVR 0 364460 364460

Five9 Summer Release 2020

Data Sheet

Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first omnichannel ...

Five9 Professional Services Five9 Professional Services

Collaborating to ensure a successful implementation and ongoing success

Data Sheet
Data Sheet
32 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364726 364726 Collaborating to ensure a successful implementation and ongoing success

Five9 Professional Services

Data Sheet

Collaborating to ensure a successful implementation and ongoing success

Aragon Research Globe™ for Intelligent.. → Aragon Research Globe™ for Intelligent Contact Center,.. →

Research Report
Research Report
33 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Research-Report-Research-Report jplist-topic-Aragon jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Five9 0 364509 364509

Aragon Research Globe™ for Intelligent Contact Center,.. →

Research Report

Five9 MPLS Agent Connect Five9 MPLS Agent Connect

Improve call quality and guaranteed available bandwidth with private, dedicated connectivity

Data Sheet
Data Sheet
34 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364757 364757 Improve call quality and guaranteed available bandwidth with private, dedicated connectivity

Five9 MPLS Agent Connect

Data Sheet

Improve call quality and guaranteed available bandwidth with private, dedicated connectivity

2020 Customer Success Stories 2020 Customer Success Stories

The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and ...

Case Study
Case Study
35 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Case-Study-Case-Study jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Five9 0 364540 364540 The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination helped our customers succeed in their businesses.

2020 Customer Success Stories

Case Study

The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination ...

Five9 Customer Support Five9 Customer Support

In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to ...

Data Sheet
Data Sheet
36 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364571 364571 In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support their success and growth. When a customer needs assistance moving its contact center to the cloud, requests support for a technical issue, or has an urgent need, Five9 subject matter experts are always ready to assist and resolve any problems.

Five9 Customer Support

Data Sheet

In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support ...

Five9 Digital Outreach Five9 Digital Outreach

Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, ...

Data Sheet
Data Sheet
37 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364602 364602

Five9 Digital Outreach

Data Sheet

Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however, ...

Five9 Operational Intelligence Five9 Operational Intelligence

Improve Organizational Alignment and Agility with a Unified View of Performance

Data Sheet
Data Sheet
38 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364633 364633 Improve Organizational Alignment and Agility with a Unified View of Performance

Five9 Operational Intelligence

Data Sheet

Improve Organizational Alignment and Agility with a Unified View of Performance

First Ever Five9 Partner Awards Announced First Ever Five9 Partner Awards Announced

At Five9, we believe in building a best of breed ecosystem of partners, and honoring our standout partners for their commitment to our ...

Blog Article
Blog Article
39 jplist-folder-All-Posts-722 jplist-folder-Blog-723 Blog jplist-topic-Ccaas jplist-topic-Cti jplist-topic-CXSummit jplist-topic-Five9 0 322985 322985 At Five9, we believe in building a best of breed ecosystem of partners, and honoring our standout partners for their commitment to our mutual customers and ability to deliver consistent results. At this year’s Five9 CX Summit, we presented our first ever Five9 Partner Awards to our high-achieving ecosystem partners.Please join me in congratulating our winners!Company Awards:SI Partner of the Year 2019: DeloitteISV Partner of the Year 2019: JacadaWFO Partner of the Year 2019: VerintTop New Partner 2019: Slalom ConsultingTop Reseller Canada 2019: Unity ConnectedTop Reseller LATAM 2019: NuvetoTop Reseller EMEA 2019: BabbleTop Reseller US 2019: CarouselRising Stars 2019: EY, Continuant, Zerviz, AvantTop UCaas Sales Partner 2019: FuzeMajor Deal 2019: PeakviewTop Booking Partner 2019: IntelysisLifetime Bookings Leader 2019: TelarusIndividual Awards:Rising Stars 2019: John Berardi, TruPoint Comm Solutions; Andy Goethals, Create Connections; Sebastian Corriere, VesuvITas; Sam Riegel, Advantage Communications; Anthony Corsey, Good Dog CommunicationsTop Sales Partners 2019: Kevin Sheehan and Frank Wassenbergh, Cloudlinx; Kevin Johnson, KANO & AssociatesWe look forward to continuing these amazing partner relationships as Five9 leads the drive to better and the CCaaS space!To learn more about our inaugural Five9 Partner Awards, click here.

First Ever Five9 Partner Awards Announced

Blog Article

At Five9, we believe in building a best of breed ecosystem of partners, and honoring our standout partners for their commitment to our mutual ...

Five9 Proactive Intelligence Five9 Proactive Intelligence

Increase Customer Satisfaction with Automated Omnichannel Outbound Notification

Data Sheet
Data Sheet
40 jplist-folder-All-Posts-722 jplist-folder-All-Posts-722 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Five9 0 364664 364664 Increase Customer Satisfaction with Automated Omnichannel Outbound Notification

Five9 Proactive Intelligence

Data Sheet

Increase Customer Satisfaction with Automated Omnichannel Outbound Notification

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